

questions and answers
Shipping Information
How much does the shipping cost?
Shipping prices:
Merchandise (cups, T-shirts) free of charge
€ 5.49 up to 5 kg
€ 8.45 from 5 kg
€ 15.90 from 10 kg
For orders over 79.00 €, shipping is free.
Shipping time: 2-3 working days
Delivered by DHL
Shipping Austria:
Shipping prices:
Merchandise (cups, T-shirts) free of charge
€ 4.95 up to 5 kg
€ 6.90 from 5 kg
€ 7.90 from 10 kg
For orders over 79.00 €, shipping is free.
Shipping time: 2-3 working days
Delivered by DPD
Shipping Switzerland:
Shipping prices:
Merchandise (cups, T-shirts) free of charge
€ 16.49 up to 5 kg
€ 25.99 from 5 kg
Shipping time: 4-6 working days
Delivered by DHL
Shipping EU:
Shipping prices:
Merchandise (cups, T-shirts) free of charge
€ 14.99 up to 5 kg
€ 20.90 from 5 kg
Shipping time: 4-6 working days
Delivered by DHL
How long does shipping take?
Germany and Austria: Shipping time: 1-3 working days
Switzerland and EU: Shipping time: 4-6 working days
Which company does shipping?
We ship with DHL.
Is the shipping insured?
Yes, our deliveries are 100% insured.
Where will it be shipped to?
We currently ship to Germany, Austria, Switzerland and the EU.
Return information
Can I return my items?
Yes. With us you have a 14-day right of return. After receiving the goods, you can easily return the item within 14 days.
My item is defective, what now?
If you find any defects in the product quality, you have the option of returning the item to us within 14 days.
Who bears the return costs?
The return costs are usually borne by the buyer unless there is a defect or a manufacturing error.
Payment Information
What payment options do I have?
With us you can pay with all common payment methods, such as PayPal & Klarna or credit card.
Is my payment secure?
Yes, we only work with well-known and trusted payment providers.
Partner program
Why does the affiliate program work?
Visitors come to your site because you offer high-quality and reliable information. They trust your recommendations and therefore the advertising you place is also perceived as reliable.
Ideally, your site has something to do with equestrian sports, horse feed or horses in general. If you place one of our advertising banners, for example, you can offer your visitors relevant advertising. You may even mention a specific product on your site or write a review about it. It is a good idea to redirect the aroused interest in buying directly to the appropriate product in the shop.
Benefits of the partner program
For you: Regardless of whether you run your website as your own business or as a hobby, you invest a lot of time and a few euros in it. Our partner program gives you access to an easy-to-manage and risk-free source of income. There are no additional costs for you, nor do you have to achieve a minimum turnover or anything like that. You also only need a little technical understanding to integrate it, and we will provide you with support if required.
For your visitors: If your visitors are picked up where their interest in buying was aroused, you offer them additional benefits. You can achieve this by using advertising that is sensibly used, i.e. relevant to the topic. Your visitors will then receive a recommendation as to where they can buy the items they want and which shop is trustworthy.
For Passion-Barock: By recommending us to your visitors with suitable advertising materials (banners, text links, etc.), we can win new customers and increase our sales.
How much compensation do I receive?
We work according to the "pay-per-sale" model. This means that you will receive a proportionate share of the sales that a customer has made via your site within 30 days of visiting. By default, this is 10% of the actual net sales price of the goods. The commissions are added up and paid to you monthly from an amount of €25. If you cancel, we will also transfer smaller amounts to you.
Can I use my own advertising materials?
You are welcome to do that. Since we read the referrer from which the visitor comes, we can still assign the visitor to your partner site.
Can I use the advertising materials in other channels?
That depends. In principle, there is nothing to prevent you from using our advertising materials in emails and newsletters. But please contact us first. We do not want Shop.passion-barock.com to be associated with spam. In addition, normal referrer tracking does not work here. In principle, it is not permitted to place paid advertisements via Google AdWords or similar that refer to Shop.passion-barock.com or one of our subpages.
How does the technology work
If a visitor to your site clicks on one of our advertising materials and is taken to our shop, a cookie is stored on their account. This ensures that all purchases made by the visitor over the next 30 days are attributed to your account. The period can be shortened if the visitor deletes the cookie in the meantime or if they click on an advertising material from another partner - in the latter case, your cookie is overwritten and the sale is attributed to the other partner ("last cookie wins").
I run a commercial website - what do I need to consider?
In this case, you must enter your tax number and – if applicable – VAT ID number in your personal partner area. You are responsible for the correct taxation of the commission.
I have not received a confirmation email
Please check whether our emails have ended up in your spam folder. If this is not the case, please contact us.
I get an error message after logging in
In order to use your personal partner area, cookies must be activated in your browser.
Do you have any further questions?
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